Review Details

RT81 Elite High Fidelity Vinyl Turntable

Product Rating:

Product Review (submitted on February 12, 2020):

I tried a Fluance turntable after reading dozens of reviews with mostly favorable opinions, but immediately the issues started.
My biggest complaint is mine doesn't work properly. It turns itself off after playing only 3/4 of the LP, no matter what LP I use.
I called tech support to report the problem, gave them the serial number and received a case number and was told they would reach back out to me and that it was under warranty.
I waited, waited and waited but no call. So I called them and was told they had a large list to work through (is that a sign) and was asked what my case number was. After being placed on hold I was asked if I could email a video of the issue, which I did. After a couple of days I email back asking if the video was received- but no reply. I emailed several more times just asking if my information was received and still no reply. So "I the customer" called them again and I reached the same support person. He again apologized for the no response and he looked up my email and confirmed it was received. He stated I would be moved to priority status and that I will be contacted- well that still hasn't happened.
So today I called THEM again and the same tech person answered. He again confirmed that after watching the video I supplied they had no reason to give for the product malfunction and that a return authorization would be issued, but now I would have to provide full original purchase details, a copy of the original receipt and order number. OK I don't mind following company return policies but to me, in my humble opinion as a customer, I have already done all the work and I did not see that requirement as part of there customer support- not saying it isn't there, I just couldn't find it.
Lesson learned, maybe. I am still trying to decide if i should just move on and purchase another trusted brand or not.