Review Details

All-In-One Film & Slide Scanner

Average Customer Rating:

Rating:
70 % of 100

All-In-One Film & Slide Scanner

Product Rating:

Product Rating
Overall Performance
80%

Product Review (submitted on April 19, 2021):

This device was a replacement for an Ion slide scanner for which I could not get a Windows 10 driver.

It works well for slides and for B&W negatives that are properly exposed, and reasonably well for colour negatives. In each case it is superior to the Ion scanner. My colour negatives have all needed post-processing, as the built-in colour correction in the FS52 is not sufficient. However, with any decent photo editing application it should be fairly easy to get results that are more than acceptable.

When I had a minor problem with tracking (Canada Post were slow in providing a tracking number), Dawn in Customer Experience was very kind and helpful, kept on top of the status of the order, and got back to me as soon as a valid tracking link was available and a delivery date set.

I appreciated her engagement on the issue, and that she followed it from beginning to end. (In contrast, another company that I recently asked for support from has had four different individuals all responding at different stages.)

Thank you, Dawn!!

Cheers,
Malcolm McLean

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