Review Details

Signature HiFi 3-Way Floorstanding Speakers

Product Rating:

Product Review (submitted on May 24, 2021):

I purchased these beasts last year only had them for 8 months and 1 of the speakers started to rattle inside the cabinet. I contacted Fluance Customer service about the issue and was instructed to remove the speakers to see if anything was loose and I could not find anything and it still rattled. Call Customer service again and was told I would have to send it to them for repair/ replacement. Spent over $100 in packaging materials since I threw the boxes out after having the speakers for 3 months. I took the packaged speaker to be sent and was met with a ridiculous amount to send it back ($998) at that point i was very annoyed cause I didn't have that amount of money to send it back to Fluance. I took the box that weight was 90 pounds back home and called Fluance again to let them know how much it would cost me to send it. I spoke to 2 ladies from Fluance (Dawn and Julie) they were so helpful and sent a prepaid label so that I could send them the speaker. I must say Fluance Customer service experience is absolutely awesome. I absolutely love these speakers. Sound quality is amazing and they can take much power. So my review for fluance is outstanding!!. Thank you Dawn and Julie at Fluance!!.