Review Details

DB12 12-inch Low Frequency Ported Front Firing Powered Subwoofer

Average Customer Rating:

Rating:
83 % of 100

DB12 12-inch Low Frequency Ported Front Firing Powered Subwoofer

Product Rating:

Product Rating
Overall Performance
100%

Product Review (submitted on June 21, 2022):

I wish every company would put the customer first like Fluance does.
I bought a powered DB12 subwoofer a little over a year ago.

Love the product. Unfortunately, it died, still under warranty.

Since I didn’t have the original packaging to ship it back for repair, I took it to a local repair shop to see if they could diagnose what failed – turned out to be a dead transformer and a fried speaker driver.

It was easier for me if Fluance sent me the parts vs me getting proper packaging and shipping it back.

They sent me the parts no questions asked and followed up to make sure everything worked as expected.

Top notch service.

Many thanks to Rebecca, Anton, and Brent. You folks define what customer service means.

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