Review Details

RT85 Reference High Fidelity Vinyl Turntable

Product Rating:

Product Review (submitted on August 4, 2022):

I recently purchased this turntable direct from Fluance and was very unhappy. The turntable I received was defective out of the box and their customer service is atrocious. First, it isn't a very high quality turntable. Most of the $500 goes towards the cartridge. The turntable itself is below average in quality. I had tonearm issues from the start. Fluance takes days to respond to an issue. Then they accuse you of causing the issue since they have apparently never shipped a defective turntable. After days you may talk them into taking the turntable back and then you get the threats that if everything isn't packed up perfectly they won't refund any of your money. It is the worst customer service I have dealt with. It took over a week to even get a return label and two weeks later I still have no refund as they must review the return in detail to decide if they should refund anything. I know people want these because of the high quality cartridge. They send them free to influencers everywhere to make sure you have plenty of people telling you it is a steal for $500. If you get one that works maybe that is true. However, if you ever need their customer service good luck. I doubt you could ever get them to honor the two year warranty. At least if you buy it from Amazon returning it when you realize it isn't worth anywhere near $500 will be easy. I bought an Audio Technica for half the price and it works perfectly. Stick with known brands and away from these sketchy internet only companies. Their parent company is Circus World Displays and you will believe it when you deal with these clowns.